disable skype missed conversation emails

Note: The Snapper uses a simplified source for the statistics compared to the Dialogue Intelligence (reports).įor this reason the data will not always be one-on-one the same. Number of accepted conversations today with a queue time shorter than 2 minutes Number of accepted conversations today with a queue time shorter than 20 sec Number of active conversations in the queue Longest Queue time of the accepted conversations today Number of missed conversations today with a queue time shorter than 5 secondsĪverage queue time of the missed conversationsĪverage queue time of the accepted conversations Number of missed conversations today (with a Skill) Number of accepted conversations today with a queue time shorter than 30 seconds In the third button of the Snapper the statistics of the UCC is shown.Ĭan be altered in the settings, Learn More In the next button of the Snapper Call Statistics and all the Calls will be shown, whom are connected to the selected UCC. If the Agent is not offline the user has the option to select a dropdown en change the presence. Remote presence updater is checked on in the client UCC settings.

Remote presence updater installed on applications server, Learn More.

If the user is a supervisor you have to remotely change the presence or reason codes of the agents. In the Reason Code item you can see and manage your Reason Code by opening the dropdown and selecting the Reason Code. This can be achieved when the Agent sends a start or stop command to the Skype for Business client of the UCC., active.

Green = Formal agent A Formal Agent is able to sign in and sign out of the UCC.

In contrast, by marking the checkbox 'Formal' upon creating a new agent, the agent first has to actively sign in to the UCC to be available for call distribution., you cannot sign out of the UCC.

Green with lock icon = Informal agent When you create an 'Informal Agent' in the agent list, then this agent will be part of the agent circle as soon as he signs in to his Skype for Business or Teams client.

The last icon show what your current state (Formal active / inactive) is, these can be: Some controls will only be active when you are a supervisor.

Next you will see your role, which can be: When opening the dropdown you will see a list of all the found UCC (auto-discovery) and added UCC using the settings.

Disable skype missed conversation emails